Introduction and General Terms

Logopro Ltd T/A Goldstaruk (GoldStar UK) is committed to protecting your privacy. We have developed this policy because we want you to feel confident about the privacy and security of your personal information. This Privacy Policy explains our data processing practices and your options regarding the ways in which your personal data is used.

If you have any requests concerning your personal information or any queries with regard to our processing please contact us at management@goldstaruk.com.

This privacy policy explains the following:

  • what information we may collect about you;
  • how we will use information we collect about you;
  • when we may use your details to contact you;
  • whether we will disclose your details to anyone else;
  • your choices regarding the personal information you have provided to us;
  • the use of cookies on our website and how you can reject these cookies.

As set out above, GoldStar UK is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 1998 (these laws are referred to collectively in this Privacy Policy as the "data protection laws").

The website contains hyperlinks to websites owned and operated by third parties. These third party websites have their own privacy policies, including cookies, and we urge you to review them. They will govern the use of personal information you submit or are collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites and your use of such websites is at your own risk.

Who are we?

GoldStar UK is a private limited company registered and operating in the United Kingdom.

When we refer to "we" or "our" or "GoldStar UK" we are referring to GoldStar UK and its subsidiaries, or any of them, as the context requires.

Why do we have a Privacy Policy?

We have developed this policy because we want you to feel confident about the privacy and security of your personal information. GoldStar UK is registered under the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorised access to your personal information.

When we refer to "personal information" in this privacy policy, we mean information, which identifies you as an individual, or is capable of doing so. Accordingly, we may hold and use data about you in your capacity as a consumer, a business customer, as an individual acting on behalf of a business customer, as a shareholder, or in any other capacity, for example, when you visit our websites.

Please read this privacy policy carefully. If you are visiting any of our websites or using any of our services, by continuing to do so, you indicate your agreement to our use of your personal information as set out in this privacy policy.

What does this privacy policy cover?

This privacy policy only applies to how GoldStar UK deals with your personal information. It does not apply to any other company or to any other company's websites even if you access them through GoldStar UK. If you disclose your personal information to other companies your information will be dealt with according to their privacy practices.

Does GoldStar UK's privacy policy protect me when I use GoldStar UK's website?

GoldStar UK's privacy policy also applies to information collected when you use our websites.

You do not have to register to access most of our website. However, if you provide information via the "contact us" or any of the other interactive features, you indicate your consent to our use of your personal data in the manner described in this privacy policy.

  • If you do register on our website, we may ask you to provide personal details such as name, address, e-mail address, telephone number and, where appropriate, BT account number. We also ask you to choose a password, and to complete a password security question and answer, in case you forget your password for any reason.
  • Once you have registered on our website, we may keep a record of your use of any of the services made available via the website.
  • If you choose not to register with us and only browse our websites, we may gather information to help make your visit to our website more satisfying. However, this information will not identify you personally.
  • If you do not wish to register, you will still be able to use and order some of the services offered via our website. We will only ask you to provide such information as necessary to enable us to carry out the transaction in question. We will not use that information for any other purpose. You should note that some services are only available if you register on the website first.

If you have registered you have direct control over information in your personal profile on our website. You can access and change this information at any time by using the "Update your profile" link.

Over and above what GoldStar UK does to safeguard your privacy and security on-line, there are a number of things you can do to protect yourself from Internet fraud:

  • Choose a password (letters and digits) you can remember but others will not guess, change it regularly and, if you do write it down, keep it somewhere safe and secure.
  • When you have finished your session on our website, make sure you prevent your details being seen by anyone that you do not wish to see them. So, if you have registered and logged in, remember to log off.
  • Clear any cache so there is no record of any transactions left on screen - both Netscape and Internet Explorer let you do this.
  • We also recommend you then close your browser so any history of the session is cleared. As an extra precaution, your session on GoldStar UK will time out if you have not used the site for 30 minutes.
  • We collect information from visitors to our websites to help us to make improvements to the websites and to the services we make available. We know, for instance, how many visitors there are to each website, when they visited, for how long and to which areas of our website they went. We may share this information with our advertisers and to other companies which offer their goods or services on our websites. It helps to show these organisations how effective our websites are as sales channels for their products. You or any other individual cannot be identified from the information we share as the data is aggregated and anonymised.

We do not use this information to:

  • analyse your visits to any other websites (except that we do track you if you go to websites carrying our banner, but we do not identify personal details while we do this); or
  • track any Internet searches which you may make while on our website.

What personal information do we collect about you, and when do we collect it?

We may ask you for information to enable us to provide a service to you and we collect this information by telephone, written correspondence or via the website. We may ask you for information including your name, private/business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service or item you are using or ordering. For example, we may need your credit card number to charge you for items you purchase from our site. 

  • We have information about your use of our services (such as the amount of time you spend on-line), which we use to manage our network, and for billing. We may also use this information for marketing products and services but we will give the option to opt out of receiving this material.
  • If you enter into any of our competitions or promotions, we may ask for information about you, which will be made clear at the time you enter. We will also inform you of the purposes for which the information you provide may be used.
  • We may ask you from time to time about what use you make of the services we provide, what other services you would like us to provide in the future, and for other information, such as lifestyle data.
  • We collect information from visitors to our websites to help us to make improvements to the websites and to the services we make available. We know, for instance, how many visitors there are to the website, when they visited, for how long and to which areas of our website they went. We may share this information with our advertisers and to other companies which offer their goods or services on our websites. It helps to show these organisations how effective our websites are as sales channels for their products. You or any other individual cannot be identified from the information we share as the data is aggregated and anonymised.
  • We collect email addresses.
  • Registration: on some parts of the site we ask you to register, and if you do we ask for your name, email address, geographical address and other personal information.
  • From time to time we will ask you for further information, for example if you make a purchase or enter a competition.
  • We may also use cookies. For an explanation, see the section on cookies below.

We do not use this information to:

  • identify individuals visiting our website; or
  • analyse your visits to any other websites (except that we do track you if you go to websites carrying our banner, but we do not identify personal details while we do this); or
  • track any Internet searches which you may make while on our website.
  • When you sign up to participate in or receive a service from the GoldStar UK website, such as newsletters, competitions, live chats, message boards, we may ask for personal information about you. This can consist of information such as your name, e mail address, postal address, telephone or mobile number or date of birth.
  • Please note that sometimes on particular webpages we will require you to provide additional personal information, and sometimes sensitive personal information. When we do this we will specify further on these webpages why we are collecting your information and how we will use it.
  • GoldStar UK also uses cookies and collects IP addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet). We use analysis software to look at IP addresses and cookies for the purpose of enhancing your user experience. This information is not used to develop a personal profile of you and the log files are regularly purged.
  • We also use your IP address to determine whether you are accessing the services from the UK or not. If not, you may be re-directed to an international version of the GoldStar UK site.

Do we share your personal information with anyone else?

Your information will only be used by GoldStar UK and any of its subsidiaries. We will never pass your personal data to anyone else, except for any successors in title to our business and suppliers that process data on our behalf both in the UK and abroad. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing and strategic development purposes.

We do not sell your personal information to others.

If you sign up for services that are managed or offered by other organizations, they will obtain your information.

A number of other people's web sites have links on our site. If you link to their sites, they may collect information. Such sites are not within our control and are not covered by this privacy statement.

If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies). Generally, we will only use your information within GoldStar UK. However, sometimes GoldStar UK uses third parties to process your information. GoldStar UK will require these third parties to comply strictly with its instructions and GoldStar UK will require that they do not use your personal information for their own business purposes.

How do we use your information?

We use the information to help us understand more about how our web site is used, to improve our site, and to send you information about us and our products which we think may be of interest to you, both electronically or otherwise.

In the case of our online newsletters available through subscription, your personal information may be used to enable us to verify you are a subscriber and to deliver the online newsletter to you.

Unless you have informed us that you do not wish to receive further information about our products and those of our subsidiaries and partners, we and they may send you direct mail.

GoldStar UK will use your personal information for a number of purposes including the following:

  • to personalise the way GoldStar UK content is presented to you (e.g. if we notice that the first thing you look at every day are the health tips, then we may present this information or a link to it on your homepage);
  • IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and
  • to analyse and improve the services offered on GoldStar UK e.g. to provide you with the most user-friendly navigation experience.

Where GoldStar UK proposes using your personal information for any other uses we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for your use other than as listed above.

For how long does GoldStar UK keep personal information?

The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.

How can I find out what personal information GoldStar UK holds about me?

If you want specific information ie:

  • copy invoices

then you must contact Customer Services.

If you are asking for a full subject access request then put your request in writing, enclosing a cheque for £10 made payable to GoldStar UK and send to:

GoldStar UK

Unit 6 Britannia Business Park, Mills Road
Quarry Wood Industrial Estate
Aylesford
Maidstone
Kent
ME20 7NT

You will also need to provide the following information so that we can process your request:

  • The relevant account number/s
  • The relevant telephone number/s
  • The relevant address/s
  • The date and order number if enquiring about a specific order.

If you have any information such as reference numbers, dates and times of contact then please include them in your request.

Once we have all the relevant information we will process your request within the 40 day time limit allowed under the terms of The Data Protection Act.

How can I change the personal information GoldStar UK holds about me?

If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made. You can update your details by logging on to our website and editing your personal information online or you can send this to us in writing.

Will I be contacted for marketing purposes?

GoldStar UK won't contact you for marketing purposes, or promote new products or services to you unless you specifically agree to be contacted for these purposes.

How can I manage GoldStar UK's contact with me for marketing purposes?

You may choose not to receive marketing information from GoldStar UK and, if you are already receiving such information from us, you can ask us to stop at any time. If you would like GoldStar UK not to e-mail you with details of products, services and special offers, please update this through your person information on the website or e-mail us at management@goldstaruk.com.

How do we protect your data when it is transferred out of Europe?

Countries in the European Economic Area (EEA) are required to have a similar standard of protection of personal data but this is not always the case in countries outside of the EEA. We do sometimes transfer data outside the EEA but before doing so take steps to ensure that your data will be given adequate protection as required by the Data Protection Act.

Security

All personal and credit card information is encoded using Secure Sockets Layer (SSL) technology before being sent over the Internet. To protect your data further, your credit card information is only stored by the bank or the authorised payment processing agent. We do not store any credit card information in our databases. Credit card transactions are issued a digital certificate, ensuring that your data can only be read by our transaction system as long as your browser shows its secure mode symbol (such as a key or closed lock).

To make the most of the security on our site, we recommend using either Netscape Navigator® or Microsoft® Internet Explorer™ version 4.0 or higher, both of which enable SSL. We also recommend setting your browser's preferences to accept cookies and enable JavaScript™.

Children

Some of our pages (products and services) are specially designed for children and teenagers. We do not send unsolicited direct email to users who have indicated on registering of those pages that they are under 16. Children under 16 should ask a parent or guardian for permission before using our site and also for any purchases that require payment with a credit or debit card.

Other web sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their privacy policy, which may differ from ours.

Links to other web sites are provided by GoldStar UK in good faith and for information only. GoldStar UK disclaims any responsibility for the materials contained in any web site linked to this site.

Third party Internet sites that you can link to from GoldStar UK's websites are not covered by our privacy policy, so we urge you to be careful when you enter any personal information online. GoldStar UK accepts no responsibility or liability for these sites.

Other companies which advertise or offer their products or services on our website may also allocate cookies to your PC. The types of cookies they use and how they use the information generated by them will be governed by their own privacy policies and not ours.

Legal Notice

Your use of this web site hosted by GoldStar UK or subsidiaries (collectively referred to as "GoldStar UK") is subject to the following terms and conditions:

Copyright and Trade Marks

All materials on this web site are the copyright of GoldStar UK or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this web site may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of GoldStar UK.

For information on obtaining permission to reproduce or translate GoldStar UK's copyright material, please contact customer services at the address provided later in this policy.

Disclaimer

GoldStar UK makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this web site for any purpose. All such information is provided "as is" and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement. GoldStar UK makes no warranties or representations of any kind that the services provided by this web site will be uninterrupted , error-free or that the web site or the server that hosts the web site are free from viruses or other forms of harmful computer code. In no event shall GoldStar UK, its employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this web site. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written licence or subscription agreement from GoldStar UK in respect of the use of any online service provided via this web site.

Changes to GoldStar UK's Privacy Policy

This privacy policy may be updated from time to time so you may wish to check it each time you submit personal information to the GoldStar UK website. The date of the most recent revisions will appear on this page.

How do we protect your personal information?

We are serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorised disclosure or processing. We use a secure server to store the information you give us when you register or make an order (including your password). Your credit card details are never stored on our servers. Any personal data you send us on-line is securely encrypted.

When do we use cookies?

A "cookie" is a text file which is allocated by our server to your personal computer (PC) when you visit areas of our website. If you want to know more about cookies please go to www.allaboutcookies.org which explains how cookies work and how you can manage their use. We use "cookies" to collect information from visitors to our websites and registered customers.

Our servers use two different types of cookies. The first type is known as a "session-based" cookie and is allocated to your PC only for the duration of your visit to our website. It helps you to move around the website faster. This cookie automatically expires when you close down your browser.

The second type of cookie known as a "persistent" cookie is allocated to your PC only if you agree by selecting the "Remember me" function. This cookie, if chosen, will remain on your PC for a period of time.

This cookie allows us to:

  • welcome you as an individual  when you log on to our website
  • limit how often you see particular advertisements or announcements on our website
  • identify your defaults if you have set up a customised homepage
  • provide you with relevant self-help information
  • track where you have come from if you have come to our website from another website
  • track how many times you visit a page or advertisement

We do not store information regarding your telephone number, account or payment details in the cookie, and this information cannot be accessed using it. GoldStar UK's cookies do not collect any information regarding the use of your PC or your Internet browsing in any way.

Please note that as the cookie is based on your PC, we will not find it if you visit our website using a different PC to the one you registered on.

How do you disable cookies?

All types of cookies can be removed from your PC but there may be some deterioration in the service you receive (for example, you may receive manypop up boxes containing the same advertisements or you may not be able to access a page you earlier personalised).

Your browser lets you choose whether to accept, not to accept or to be warned before accepting cookies. These settings can be found in the advanced preferences

  • In Internet Explorer select: Tools menu / Internet options / Privacy
  • In Netscape select: Edit menu / Preferences / Privacy and Security / Cookies
  • In Firefox select: Tools menu / Options / Privacy / Cookies
  • In Google Chrome select: Settings / Options / Under the Bonnet / Privacy

For removing the "Remember me" cookie, just unpick the box when you sign in.

Access rights

You have a right to access the personal data that is held about you. To obtain a copy of the personal information GoldStar UK holds about you, please write to us at the following address:

Privacy Officer
GoldStar UK
Unit 6 Britannia Business Park, Mills Road
Quarry Wood Industrial Estate
Aylesford
Maidstone
Kent
ME20 7NT

enclosing your postal details and a cheque for £10 payable to Logopro Ltd.

Contacting GoldStar UK about this Privacy Policy

If you have any questions or comments about this Privacy Policy please contact;

Privacy Officer
GoldStar UK
Unit 6 Britannia Business Park, Mills Road
Quarry Wood Industrial Estate
Aylesford
Maidstone
Kent
ME20 7NT

(Email: management@goldstaruk.com)