What format do you require for artwork?
For embroidery, we can accept any file format. However, for screen printing or transfers we prefer an EPS Illustrator file. The artwork can be supplied in one of three ways;
I do not have any graphics – can you do this for us?
We can help with basic layouts and full featured artwork created from scratch, subject to an additional charge
How long is my quote valid for?
We will honour quotes up to 30 calendar days
If I provide pantone colour references, can you match the colours of my logo?
For screen printing, we are able to match to the PMS Pantone System and will email a colour visual for your approval prior to printing
For embroidery, we match the thread to the closest colour and will provide a sample of the design for your approval prior to embroidering
What happens after I have approved the proof?
We require written approval OR details of any alterations/changes required in writing via email or fax. We will supply a further proof should the alterations be extensive, otherwise we ask you to sign off the original proof
Can you supply the garments?
Yes, we have an extensive range from which to choose including Staff Uniforms, Workwear, T-shirts, PPE etc., please see our online catalogue for your reference
Can we supply our own garments?
Yes you can, there may be a surcharge
Do you have stock designs we can use?
We have many stock designs in-house from which you can choose, please contact us for more information
Are there any guidelines/minimum sizes for embroidered text?
We recommend the minimum text size is ideally 8mm high, using a simple, blocked font
If we have a repeat order, do we have to set up again?
Once your design has been set up and approved, we will store it for future use so you will only have to pay for the embroidery itself and the garment
What is your minimum order?
We do not have a minimum order, however it is more economical to order 6+ per design for embroidery and 15+ per design for printing
What payment methods do you offer?
We offer a variety of payment options to meet the needs of all of our customers; this includes account facilities (subject to credit rating and references, cheque and debit/credit card. We accept Visa, MasterCard, American Express, Maestro, Solo and Delta
Do you have terms and conditions or Order Terms?
Yes, available on request
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